In a Nutshell
- High-quality technical service
- Award-winning customer support
- Not as accessible to individual users
- Optional web design can be expensive
One of the biggest complaints about hosting companies is bad technical support. With high support demands, many hosting companies turn to offshore support that leads to many other problems. InMotion Hosting is one of the companies that make a point to offer a higher level of support than their competition, never outsourcing their service. And the sterling reputation the decade-old hosting company enjoys is also thanks to their dedication to customer satisfaction.
InMotion’s hosting plans start with the affordable launch plan which allows you two domains per account, 25 sub domains and unlimited disk space and bandwidth usage. For just a few dollars more you can upgrade to the power plan which gives you just about unlimited everything. The pro plan is the top tier that has everything you’ll need for moving lots of domains and hosting tons of sites. The company will transfer your domain for free and even throw in the first year of domain registration fees for free.
InMotion hosting comes with everything you’d expect for a world-class provider of web hosting. You get your standard content management systems like WordPress, OS Commerce and Joomla as well as numerous plugins for everything from eCommerce to image galleries. Installing any of these 280 great web applications only takes the click of a button. This is a common, but not uniform feature, of the best web hosting companies. InMotion certainly delivers and deserves their place among better-known hosting names.
What distinguishes InMotion from all their competitors is their stellar technical support. With separate departments for sales, technical support and other needs, each technician you reach is well-trained and ready to help. Even the pre-purchase technical support chat was a clear cut above the competition. Their customer support operation is entirely based in the United States. This means that language issues sometimes encountered with companies that outsource will not delay the proper handling of any issues you might encounter. Every member you chat with will give you their direct email and phone number so you can get them again in the future. This is something you’ll find in very few of the competition’s support models.
InMotion enjoys a stellar reputation for uptime as well. You’ll find very few disgruntled customers among their ranks and reviews. In fact, even those who humbly admit to being “technically challenged” have found that InMotion’s support team helps them get up and running quickly. There are few complaints of site throttling or unexplained outages. These are all evidence of a well-run company that feels responsible to its customers. The company has obviously worked very hard to earn this reputation and even takes the time to respond to any negative comments or reviews left on other websites.
If you’ve used other hosting companies before, the familiar cPanel will make you feel right at home. However, their sign up process is one of the more convoluted among their competitors. Pricing is not displayed in a uniform way and many options cost extra. You may have a hard time finding exactly what you’re looking for or understanding what you’re agreeing too. However, click the chat button and talk to one of their excellent sales staff members to work through it.
InMotion might cost a few bucks more than other hosting companies out there. Wading through their initial sign up may not be the most pleasurable experience but once you’re over this hurdle, you’re on your way to one of the most trusted and reliable hosting companies on the web. Check out InMotion today and see just how much they have to offer.